Purchase Order FAQ's
Do you accept Purchase Orders?
Yes, we accept Purchase Orders from school districts, clinics and government agencies around the country.
Do you have a W-9 for our records?
Yes, you can download a copy of our W-9 here.
Can I make a Tax Exempt purchase on the website?
Only orders being shipped to Colorado will be charged sales tax on the website. If you are a tax-exempt organization in Colorado, you cannot at this time place your order online without being charged sales tax. Please send a Purchase Order along with your Tax Exempt Certificate to:
Email [email protected]
FAX Toll Free: 800-416-9786 | 303-756-2311
Or call to place an order:
PHONE Toll Free: 866-709-4344 | 303-309-3647
Can I pay with a Credit Card?
Yes, if you call to place the order we can collect Credit Card information at the time the order is placed. Otherwise we will send an invoice and bill you net 30.
Do I have to pay for shipping?
Standard shipping is free for orders of $75 delivered in the continental USA. Free shipping is not available for oversized items, as indicated on the individual products. UPS ground rates will apply to those items and can be viewed during checkout, prior to confirming your order. Supplements also ship for free via USPS First Class Mail. Free shipping does not apply to probiotics that must be shipped via 2nd Day Air or Priority Mail.
Do I have to pay Sales Tax?
Colorado sales tax will be applied on sales to Colorado addresses. Denver and Denver RTD sales tax will be applied on sales where applicable. If you are a tax-exempt organization in Colorado, please email [email protected] Once we have a copy of your tax-exempt certificat on file, you can place tax exempt orders by email, fax or phone.
How long will it take to receive my order?
We will do everything within our power to ship your order the same day that it is placed. If your order is placed after business hours, we will ship your order on the next business day. Some products are shipped directly from the factory or are made to order. This will be indicated in the product description. Please allow 2-3 weeks for these products to arrive. Occasionally, we are not able to fulfill your entire order at the time you place it. If this occurs, we will contact you to see how you would like us to proceed.